Setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. 3-10 years of hands-on software implementation & integration experience working directly with customers collecting requirements and providing solutions Experience with IT, IT Automation, and Technical Support systems is a big plus.

Be the primary technical point of contact for customers Lead the end-to-end integration lifecycle, from requirements analysis to design, development, testing, deployment, and support. Develop custom workflows/RPAs based on customers’ requirements Troubleshoot and resolve integration issues, ensuring the stability and reliability of integrated systems Triage any technical issues reported by customers and work with Engineering toward the resolutions Collaborate with cross-functional teams to gather requirements and provide technical guidance on integration solutions Stay current with the most recent changes to our product and educate customers on our offerings and updates Mentor junior team members and share best practices to foster a collaborative and knowledge-sharing environment Stay current with industry trends and emerging technologies, providing recommendations for continuous improvement.