Leadership and people management Strategic thinking and execution Client engagement and stakeholder management Operational excellence and process improvement Financial acumen Problem-solving and decision-making Strong communication and presentation skills Key Responsibilities and Qualification Key Skills and Competencies

Operations is responsible for leading end-to-end service delivery, operational excellence, and client satisfaction across managed services engagements. This role ensures consistent, high-quality service delivery aligned with SLAs, drives continuous improvement, and manages cross-functional teams to meet business and client objectives.